Privacy Policy

Last Updated: April 2026

Introduction

Welcome to Polly2.com ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using Polly2.com, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you register for an account, we collect:

• Name and email address
• Username and password (encrypted)
• Profile information (profile photo, language preferences)
• Subscription and payment information
• Communication preferences

Automatically Collected Information

We automatically collect certain information when you visit our site:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

Learning Data

To provide our language learning services, we collect:

• Your target and native languages
• Learning progress and module completion
• Chat conversations with AI tutors
• Game scores and performance data
• User-generated content (messages, translations)

How We Use Your Information

We use your information to:

• Provide and maintain our language learning services
• Personalize your learning experience
• Process payments and manage subscriptions
• Send administrative information and updates
• Respond to your inquiries and support requests
• Send marketing communications (with your consent)
• Analyze usage patterns to improve our services
• Prevent fraud and enhance security
• Comply with legal obligations

Google AdSense and Third-Party Advertising

Advertising Services

We use Google AdSense to display advertisements on our website. Google AdSense uses cookies and web beacons to collect information about your visits to this and other websites to provide advertisements about goods and services of interest to you.

How Google Uses Your Data

Google may use the following types of cookies:

• Advertising cookies: To display personalized ads based on your interests
• Analytics cookies: To understand how visitors interact with our site
• Functionality cookies: To remember your preferences

Data Collected by Google

Google may collect:

• Your IP address
• Browser type and version
• Pages you visit on our site
• Time and date of your visit
• Time spent on pages
• Your interaction with advertisements

Your Advertising Choices

You can opt out of personalized advertising by visiting:

• Google Ad Settings: https://www.google.com/settings/ads
• Network Advertising Initiative: http://www.networkadvertising.org/choices/
• Digital Advertising Alliance: http://www.aboutads.info/choices/

For more information about how Google uses data, visit: https://policies.google.com/technologies/partner-sites

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services.

Types of Cookies We Use

• Essential Cookies: Required for site functionality (login, session management)
• Analytical Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Used to deliver relevant advertisements

Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our site.

Third-Party Services

We use the following third-party services:

• AWS (Amazon Web Services): Cloud hosting and storage
• Stripe: Payment processing
• Google AdSense: Advertising
• Pusher/Laravel Reverb: Real-time messaging
• Each third-party service has its own privacy policy governing the use of your information.

Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties who help us operate our services
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We do NOT sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data (passwords, payment information)
• Secure HTTPS connections
• Regular security audits
• Access controls and authentication
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

You can request deletion of your account and personal data at any time through your account settings.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your data for certain purposes
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, contact us at: privacy@polly2.com

GDPR Compliance (EU Users)

If you are located in the European Union, we process your data based on the following legal grounds:

• Consent: You have given explicit consent for specific purposes
• Contract: Processing is necessary to fulfill our contract with you
• Legal Obligation: Processing is required by law
• Legitimate Interests: Processing is necessary for our legitimate business interests

CCPA Compliance (California Users)

If you are a California resident, you have the right to:

• Know what personal information we collect
• Request deletion of your personal information
• Opt-out of the sale of personal information (we do not sell your data)
• Non-discrimination for exercising your privacy rights

Children's Privacy

Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for material changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Polly2.com
Email: privacy@polly2.com
Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom

For data protection inquiries: dpo@polly2.com

Consent

By using Polly2.com, you consent to this Privacy Policy and agree to its terms.